Customers Helping Customers Program (CHC)
Supporting Our Community, One Neighbor at a Time
Carlton is a community that looks out for one another. We understand that managing household expenses can be challenging, and unexpected financial difficulties can make it harder to keep up with utility bills. To help, the Customers Helping Customers (CHC) Program offers short-term assistance for qualifying water/sewer utilities.
How You Can Help
This program works because of you – your generosity, kindness, and commitment to making Carlton a great little town. Let’s support each other and ensure that no one in our community has to face financial hardship alone.
- Want to give back? Donate today!
- Make a check payable to: City of Carlton
- Memo Line: "CHC Program Donation"
- Drop off or mail to: City Hall, 191 E Main St, Carlton, OR 97111
- Round up your utility bill amount and write down the overage in the Customers Helping Customers line.
Questions? Contact City staff at 503-852-7575 or visit City Hall Monday–Friday, 8 AM – 4 PM.
By working together, we can support those in need and strengthen our community. Thank you for being a part of the solution!
If you are a customer in need of assistance with your water/sewer utility bill, please fill out the application below and submit to City Hall or contact Yamhill County Action Partnership Low Income Housing Water Assistance (LIHWA) Program
The following criteria must be met to qualify for credits:
- Customer must be in a “Shut off” status.
- Assistance will only be provided one time per customer/account.
- If a customer holds multiple accounts at once, only one will be eligible for assistance.
- An account can only receive credit once in the history of the account. Example: If Jerry and Lisa both live at 123 Main Street and Jerry receives assistance, Lisa will not be eligible to receive assistance on the same account.
- Application for assistance must be submitted to the City at least one week prior to the service disconnection date listed on the “Shut-Off Notice.”
- Application submission does not guarantee assistance will be provided. Funds for the program are comprised of customer donations and are not guaranteed.
For questions about the program, please contact City staff at 503-852-7575. City Hall is open Monday through Friday from 8 AM to 4 PM.
Yamhill County Action Partnership Low Income Housing Water Assistance (LIHWA) Program
There is a new federal program, the Low-Income Household Water Assistance Program, that is available to help households pay their water and wastewater (sewer) bills.
To qualify:
- Be under 60% State Median Income, as shown in the chart below. *Gross income is income BEFORE taxes-
- Have a water bill in an adult household member’s name, this is the household member that must sign the application for assistance.
- Customers must have a balance owing for YCAP to assist. The program is not intended for leaving future credits on accounts. First priority will be given to those who are already disconnected or pending disconnection for non-payment.
- To request an application you may call the YCAP request line at (503) 687-1480, leave your full name, mailing address and a message stating you would like to request a water/sewer application be mailed out to you. If you prefer online, you may fill out an Application Request Form on their website.
- Applications are mailed out on Friday each week, so long as funding is still available. Customers can mail the application & documents back to YCAP or place them in the drop-box next to the YCAP front door. YCAP process applications in the order the completed application is returned, and the turn-around time is typically 4-6 weeks.
- Customers need to include the most recent water/sewer bill and signed LIHWA disclaimer along with all other application materials requested (this is all going to be sent in the application packet). Households are only eligible to receive one assistance payment from this fund the LIHWA fund and the goal is to bring the account current.