Customers Helping Customers Program (CHC)
Supporting Our Community, One Neighbor at a Time
Carlton is a community that looks out for one another. We understand that managing household expenses can be challenging, and unexpected financial difficulties can make it harder to keep up with utility bills. To help, the Customers Helping Customers (CHC) Program offers short-term assistance for qualifying water/sewer utilities.
How You Can Help
This program works because of you – your generosity, kindness, and commitment to making Carlton a great little town. Let’s support each other and ensure that no one in our community has to face financial hardship alone.
- Want to give back? Donate today!
- Make a check payable to: City of Carlton
- Memo Line: "CHC Program Donation"
- Drop off or mail to the Civic Center, 191 E Main St, Carlton, OR 97111
- Make a check payable to: City of Carlton
- Round up your utility bill amount and write down the overage in the Customers Helping Customers line.
Questions? Contact City staff at 503-852-7575 or visit the Civic Center Monday–Friday, 8 AM – 4 PM.
By working together, we can support those in need and strengthen our community. Thank you for being a part of the solution!
If you are a customer in need of assistance with your water/sewer utility bill, please fill out the application below and submit to the Civic Center
See criteria and qualifications listed in the application below.
Additional Resources
Yamhill County Action Partnership (YCAP)
YCAP offers the Low-Income Household Water Assistance Program, that is available to help household pay their water and wastewater bills.
For more information visit: Utility Bill Support - YCAP — YCAP
Or Call 503-472-0457
St. Vincent De Paul
St. Vincent De Paul can be contacted at 503-472-6216
Department of Human Services
The Department of Human Services (DHS) can be contacted at 503-472-0311
Salvation Army
The Salvation Army can be contacted at 503-472-1009